1Password 8 in Windows 11 why can't I get the suggested password to work?

Bluepeachesinmyear2

We just downloaded 1Password eight for the first time on Monday. Using a Windows 11 PC. I don't have the version numbers of the software but they are each up-to-date. 1Password seems to work fine to load a username and password for logging into the website. Frustratingly, if we go to change the password on any given website one password will suggest a password but clicking on it or hitting enter – nothing will get that password into the password field. We tried it in Chrome and in Edge - on 2 different computers. Seems to be a pretty obvious bug that needs immediate attention. Can someone confirm that this is a known issue and give me an estimate on when it will be fixed?

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1Password Version: 8
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Chrome & Edge
Referrer: forum-search:1Password 8 in Windows 11 why can't I get the suggested password to work?

IR69

Same on Windows 10. I think the Password Generator is completely broken. I posted on 1P for Browser sub forum re this exact problem but never got a reply.

Jack.P_1P

Hi @IR69 / @Bluepeachesinmyear2:

Thanks for reaching out about this (and I do apologize your thread was missed @IR69). We're actively investigating this. I'd like to ask you to create a console log from your browser:

Save a console log for 1Password in your browser

Attach the console log to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/133641/1password-8-in-windows-11-why-cant-i-get-the-suggested-password-to-work#latest
• Your forum username: IR69 / Bluepeachesinmyear2

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

ref: dev/core/core#17386

IR69

Hi @Jack.P_1P

Log sent as requested. Ref [#BSK-39368-997]

Thanks

ag_mike_d

Thanks, @IR69! Your details have been included with the issue we're tracking.

ref: dev/core/core#17386

Bluepeachesinmyear2

I can't send this info - as i'm helping a friend and don't have access to their computer. Has your QA team been able to recreate this? When will we expect a patch be put out?

ag_mike_d

Hello @Bluepeachesinmyear2,

While I don't have any additional news to share at this time, the team continues to actively investigate this issue.

If you could have your friend write in to us at support+forum@1password.com with the requested console logs and a description of the issue at hand, we'd be happy to follow up there and provide updates as we learn more. Thanks!