Forum Discussion

Former Member's avatar
Former Member
4 years ago

1Password 8 in Windows 11 why can't I get the suggested password to work?

We just downloaded 1Password eight for the first time on Monday. Using a Windows 11 PC. I don't have the version numbers of the software but they are each up-to-date. 1Password seems to work fine to load a username and password for logging into the website. Frustratingly, if we go to change the password on any given website one password will suggest a password but clicking on it or hitting enter – nothing will get that password into the password field. We tried it in Chrome and in Edge - on 2 different computers. Seems to be a pretty obvious bug that needs immediate attention. Can someone confirm that this is a known issue and give me an estimate on when it will be fixed?

1Password Version: 8
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Chrome & Edge
Referrer: forum-search:https://1password.community/search?Search=1Password%208%20in%20Windows%2011%20why%20can't%20I%20get%20the%20suggested%20password%20to%20work%3F

windows

6 Replies

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hello @Bluepeachesinmyear2,

    While I don't have any additional news to share at this time, the team continues to actively investigate this issue.

    If you could have your friend write in to us at support+forum@1password.com with the requested console logs and a description of the issue at hand, we'd be happy to follow up there and provide updates as we learn more. Thanks!

  • Former Member's avatar
    Former Member
    4 years ago

    I can't send this info - as i'm helping a friend and don't have access to their computer. Has your QA team been able to recreate this? When will we expect a patch be put out?

  • ag_mike_d's avatar
    ag_mike_d
    Icon for 1Password Team rank1Password Team
    4 years ago

    Thanks, @IR69! Your details have been included with the issue we're tracking.

    ref: dev/core/core#17386

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @IR69 / @Bluepeachesinmyear2:

    Thanks for reaching out about this (and I do apologize your thread was missed @IR69). We're actively investigating this. I'd like to ask you to create a console log from your browser:

    Save a console log for 1Password in your browser

    Attach the console log to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    ref: dev/core/core#17386

  • Former Member's avatar
    Former Member
    4 years ago

    Same on Windows 10. I think the Password Generator is completely broken. I posted on 1P for Browser sub forum re this exact problem but never got a reply.