1Password seems to auto lock itself quickly despite my setting

loyed256loyed256
Community Member

I'm trying to figure out why 1Password seems to lock itself quite quickly on my Mac despite my Auto-lock Security preference being set on Lock after the computer is idle for 8 hours. It feels like every time I initiate a quick access either in the browser or in the Finder I have to enter my password again each time. I'd like to enter in the morning and be able to get to it quickly.

My Apple Watch unlock isn't working either but that might be more system-related so first things first.


1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: MacOS 12.5
Browser:_ Safari and Chrome

Comments

  • Jack.P_1PJack.P_1P

    Team Member

    Hi @loyed256:

    Would you mind sharing a screenshot of your auto-lock preferences? Additionally, do you have 1Password configured to stay in your menu bar? That setting is in Preferences > General. Let me know!

    Jack

  • loyed256loyed256
    Community Member

    Yes I do keep 1Password in the menubar.

  • Jack.P_1PJack.P_1P

    Team Member

    Hey @loyed256:

    Thanks for following up. Just to confirm, when you notice 1Password is locked, you haven't slept your Mac, switched users, or started the screensaver, right?

    Jack

  • loyed256loyed256
    Community Member

    No. I don’t think so.

  • asrosen5asrosen5
    Community Member

    I am having the same problem as @loyed256. I don't see a solution posted and would appreciate getting one. I also have the same answers to the questions - I do have 1Password configured to stay in my menu bar and when I notice 1Password is locked, I haven't slept my Mac, switched users, or started the screensaver. This never used to happen, but it has been occurring for some months now.

  • Dave_1PDave_1P

    Team Member

    @loyed256 (apologies for the late response) and @asrosen5

    When you notice that 1Password is locked is it locked in the browser, in the menubar, or both? Can you also tell me if you use the Shift-Command-L shortcut for any of your other apps? That shortcut manually locks 1Password.

    I look forward to hearing from you. πŸ™‚

    -Dave

  • asrosen5asrosen5
    Community Member

    Hi @Dave_1P. I believe it's locked in all locations (browser, dock, and menu bar), but it's certainly locked in the browser, which is where I almost always open it from. The next time it happens, I will check in all locations. I don't use the Shift-Command-L shortcut at all.

  • Dave_1PDave_1P

    Team Member

    @asrosen5

    Thank you for the reply. The next time that you notice that 1Password is locked please note the time and whether 1Password is locked in the browser, the menubar, or both. Then, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • asrosen5asrosen5
    Community Member

    As requested: [#ZRN-79561-646]

  • andrew.l_1Pandrew.l_1P

    Team Member

    Thanks @asrosen5, I can confirm we've received it. We'll take a look and get back to you as soon as possible. πŸ™‚

    ref: ZRN-79561-646

  • asrosen5asrosen5
    Community Member

    Thank you, @andrew.l_1P !

  • andrew.l_1Pandrew.l_1P

    Team Member

    Happy to help! 😊

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