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Forum Discussion
1Password seems to auto lock itself quickly despite my setting
I'm trying to figure out why 1Password seems to lock itself quite quickly on my Mac despite my Auto-lock Security preference being set on Lock after the computer is idle for 8 hours. It feels like every time I initiate a quick access either in the browser or in the Finder I have to enter my password again each time. I'd like to enter in the morning and be able to get to it quickly.
My Apple Watch unlock isn't working either but that might be more system-related so first things first.
1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: MacOS 12.5
Browser:_ Safari and Chrome
I am having the same problem as loyed256. I don't see a solution posted and would appreciate getting one. I also have the same answers to the questions - I do have 1Password configured to stay in my menu bar and when I notice 1Password is locked, I haven't slept my Mac, switched users, or started the screensaver. This never used to happen, but it has been occurring for some months now.
Auto-lock threshold is not being honored; I have come to this forum to find what I am doing wrong.
Instead, I find that my frustrating user experience could be by design. I am far from alone in my state of disbelief.
Can anyone confirm/dispel/answer these?
- if Autofill feature is enabled, 1Password will require master password on each use (ARGGHHH)
- I must enable Mac OS app integration with the Chrome browser extension (WHY?) for auto-lock to work?
- Does anyone else feel like the Mac OS app is deprecated, and complete migration to 1P.com was strongly encouraged? I thought I didn't have a choice (see #4), so #2 is especially confounding.
- Multi-device sync with a single vault requires 1p.com to be the "master."
- What is the precedence of the various auto-lock time/ threshold settings? The max is 300 minutes on 1p.com and 8 hours on the Chrome browser extension. Neither works as I expected.
My devices: MacBook Pro M1 with touch ID upgraded to Ventura last night. iPad Pro 2021. iPhone 13 Pro Max. Human brain age 58.
Yes I do keep 1Password in the menubar.
No. I don’t think so.
- 1P_Dave
Moderator
loyed256 (apologies for the late response) and @asrosen5
When you notice that 1Password is locked is it locked in the browser, in the menubar, or both? Can you also tell me if you use the
Shift-Command-Lshortcut for any of your other apps? That shortcut manually locks 1Password.I look forward to hearing from you. 🙂
-Dave
Hi 1P_Dave. I believe it's locked in all locations (browser, dock, and menu bar), but it's certainly locked in the browser, which is where I almost always open it from. The next time it happens, I will check in all locations. I don't use the Shift-Command-L shortcut at all.
- 1P_Dave
@asrosen5
Thank you for the reply. The next time that you notice that 1Password is locked please note the time and whether 1Password is locked in the browser, the menubar, or both. Then, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/665331/#Comment_665331
- Your forum username:
Asrosen5 - The information requested above.
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
