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Former Member's avatar
Former Member
3 years ago

Safari extension on iOS disabled

Safari extension on iOS is disabled. Cannot enable it either from the browser or from iOS settings. See screenshots.

Can anyone help?


  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    Hi @Simon_C

    This would normally suggest that content restrictions are turned on in Screen Time in iOS's Settings. Here's what to do:

    1. Open the Settings app. (note: not 1Password's Settings)
    2. Tap Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content.
    3. Make sure that Web Content is set to Unrestricted. Any setting other than this won't allow Safari to activate any extensions, including 1Password.

    Have a look there and let me know what you find. If you need any more help, I'll be here.

    — Grey

  • Former Member's avatar
    Former Member

    Hey GreyM1P - can I respectfully point out that this is a really sub-optimal situation, given that this is for an iPad for a 10 year old girl. I want her to be able to manage her passwords but not at the expense of her online safety.

  • Former Member's avatar
    Former Member

    Unrestricted access means turning OFF the setting that says "Limit Adult Websites". I am sure you can understand why as the parent of a ten year old girl this is NOT an acceptable option. 1Password need to resolve this.

  • Former Member's avatar
    Former Member

    Hi 1P_Dave - that seems to work!! I temporarily set Web Content to "Unrestricted", enabled 1Password for Safari, and then set Web Content back to "Limit Adult Websites".

    At this stage, it looks to have fixed it! I'll keep an eye on it but looking good so far!

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team

    @Simon_C – Great news! Unfortunately, Safari doesn't allow any extensions to be turned on when Web Content is set to anything other than Unrestricted, and we don't have any influence over that, but I'm glad to hear that it sounds like 1Password is still working after temporarily disabling Web Content filtering. Let us know how it goes. :)

  • Former Member's avatar
    Former Member

    6 months in, still working fine. ☺️👍🏼

  • @Simon_C

    I'm very happy to hear that. Thank you for the update! 😊

    -Dave