Duplicate entries

swmoore50swmoore50
Community Member

My family vault has duplicates for most of my entries. I just have 2 vaults personal and shared. How did I end up with dups??


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Comments

  • Dave_1PDave_1P

    Team Member

    Hello @swmoore50! 👋

    I'm sorry to hear that you're seeing duplicates in 1Password. Are the duplicates located in the same vault or do you see the same copy of all of your items in both your Personal vault and your Shared vault? Can you also tell me if you see the duplicates when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    I look forward to hearing from you. 🙂

  • swmoore50swmoore50
    Community Member

    I see the same duplicates with either vault selected. I do see them when I log in to my account at the website. I've started deleting the dups. It seems to me looking at them that somehow 2 vaults were merged.

  • Dave_1PDave_1P

    Team Member

    @swmoore50

    Thank you for the reply. I recommend sending an email to [email protected] so that our support team can investigate further and advise on how to best remove the duplicates. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

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