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Renewed Subscription, Account still frozen

Pat79
Pat79
Community Member
in Memberships

Hi there,
I renewed my 1Password subscription 2 days ago (Sep 18th) via the iOS App Store but it is still frozen everywhere (iPhone, Mac and Web). So unfortunately I lost 2 days of full access. What can I do to unfreeze?
Thanks in advance

Comments

  • GreyM1P
    GreyM1P

    Hi @Pat79 – any billing or account-specific questions are best handled by email for your privacy, so please email us at support+billing@1password.com and our team will be able to help you. :)

    — Grey

  • Pat79
    Pat79
    Community Member

    Hi @GreyM1P , thanks for your quick reply. Will do :-)

  • GreyM1P
    GreyM1P

    Great! I'll close this thread to make sure we're keeping things in one place.

This discussion has been closed.