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Customer service?!

ValentinoLeoValentinoLeo
Community Member
edited September 22 in 1Password 7 for Windows

Can't access any data, 15 years of my entire life's logins, including crypto wallet info. Sent support requests everyday for 4 or 5 days with no response. Online help either doesn't work or has made things worse. After 15+ years I expected better. Very annoyed...

Comments

  • ValentinoLeoValentinoLeo
    Community Member

    Please respond to my email as well as this thread.

  • GreyM1PGreyM1P

    Team Member
    edited September 22

    Hi @ValentinoLeo

    I can see that we've received your message and have replied. Each new email you send us puts you at the back of the queue, because we work from oldest to newest, so I'll ask a colleague to follow up with you as soon as they can.

    — Grey

  • ValentinoLeoValentinoLeo
    Community Member

    Thanks. And I did confirm email...

  • GreyM1PGreyM1P

    Team Member

    @ValentinoLeo My mistake, sorry! I was looking at a different part of your profile. I can see you're in conversation with my colleague, so I'll close this thread to keep things in one place.

This discussion has been closed.