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Can't install safari browser extension

tommytommy Junior Member
Community Member
edited October 2022 in 1Password in the Browser

Can't install Safari Extension. Followed instructions from "install extension" on.
No luck


1Password Version: 8.9.4
Extension Version: ??
OS Version: macOS 12.6
Browser:_ Safari
Referrer: forum-search:Mac Safari Browser extension

Comments

  • GreyM1PGreyM1P

    Team Member

    Hi @tommy

    You can download 1Password for Safari from the Mac App Store at the following link:

    https://apps.apple.com/app/1password-for-safari/id1569813296?mt=12

    After it's installed, open it and follow the onscreen instructions, which will look like this:

    image

    Then, after you've completed those steps, you can quit 1Password for Safari. It doesn't need to be actively running to allow you to autofill in Safari – it just needs to be in the Applications folder.

    Give that a try and let me know how you get on. I'll be here if you need further help. :)

    — Grey

  • tommytommy Junior Member
    Community Member

    That is all fine and dandy and didn't work. The link said "open" but there was no 1pw extension to activate.
    The solution is to go to the help menu in 1pw and chose trioubleshoot >> 1pw extension.
    I found those instructions and now I have the extension in Safari

  • Dave_1PDave_1P

    Team Member

    @tommy

    I'm happy to hear that you were able to resolve the issue. 😊

  • boberonicusboberonicus
    Community Member
    edited October 2022

    Had the same problem. Fixed it using Tommy's instructions. More explicitly:

    • Open the 1password app on the Menu Bar (top right)
    • From the top left 1Password menu, select Help,
    • then select "Fix Missing Safari Extension"
    • 1Password appears on the Safari toolbar, with an exclamation point.
    • Click on the just-installed extension
    • Select "Always Allow on any web site."
  • Dave_1PDave_1P

    Team Member

    @boberonicus

    I'm glad that you were able to resolve the issue as well, thank you for sharing the resolution steps. 🙂

    -Dave

  • swiftswift Junior Member
    Community Member

    OMG!!! This was driving me nuts!!!
    Why is that not called out in a banner headline or something?

    The fact that there is a "fix" in the Help menu, means someone is well aware of this problem. And it must be a documented problem.
    The fix should have been advertised.

  • GreyM1PGreyM1P

    Team Member

    @swift

    This is a problem we've only encountered with macOS Monterey – it looks like the underlying problem is solved in macOS Ventura, which will be released in a few days' time. Unfortunately, it's not a bug that we're able to solve as it comes from outside 1Password. Customers who upgrade to macOS Ventura won't need to worry about that bug any more.

    For anyone who needs them, the steps in question are shown here:

    If 1Password is missing from the Safari Extensions preferences list, you can use the 1Password app to restore it.

    1. Open 1Password for Mac.
    2. Choose Help > Troubleshooting > Fix Missing Safari Extension from the menu bar.

    — from the "If you don’t see 1Password in Safari preferences" section of the article If you don't see the 1Password icon in your browser's toolbar from the 1Password Support website.

  • Wagnercg80Wagnercg80
    Community Member

    Wow! Thank you!! After trying several things including uninstalling other Safari extensions and anti-malware....this worked:

    If 1Password is missing from the Safari Extensions preferences list, you can use the 1Password app to restore it.

        Open 1Password for Mac.
        Choose Help > Troubleshooting > Fix Missing Safari Extension from the menu bar.
    
  • paul.m_1ppaul.m_1p

    Team Member

    Hi @Wagnercg80 - Thanks for checking in here and letting us know that solution worked in your case 🙂

    We appreciate your continued support of 1Password - Cheers!

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