TouchID Trouble
TouchID Trouble
Hello,
Can anybody help?
I am having trouble using touch ID.
I got the same message: "You need to enter your account password before
you can use Touch ID."
I tried to delete the app,
I tried this "https://support.1password.com/touch-id-mac/#get-help"
etc.
What a waste of time! :-(
Thank you 1password,
1password 8.9.5 iPhone, IOS 16.0.2
Comments
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Hi @f123456789
Sorry to hear about this problem. I'd like to ask you to create a diagnostics report from your iPhone:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.⚠️ Don't post your diagnostics report here.
With your email please include:
- A link to this thread: https://1password.community/discussion/134053/touchid-trouble
- Your forum username:
f123456789
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
— Grey
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