Autofill not working on some sites

LarryW
LarryW
Community Member
edited October 2022 in 1Password in the Browser

Autofill on Americanexpress.com does not work since I upgraded to 1Password 8.9.4. My mac is using IOS 12.6. Thanks for any help.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • steph.giles
    steph.giles

    Hey @LarryW,

    I'm sorry you are having trouble filling on American Express. Can you let me know if you are referring to the sign in page?

    Do the steps below to manually save your login get things working for you?

    1. Visit the sign-in page for American Express
    2. Enter your User ID and password. Don’t click Sign In.
    3. Right-click the 1Password icon in your browser’s toolbar and choose Save Login.
    4. Give the login a name, choose a vault, then click Save.

    I hope this helps!

  • LarryW
    LarryW
    Community Member

    Yes, it was on the log in page, and all had worked properly in the past. I deleted and then reinstalled the 1P safari extension. All seems ok now. Thanks for responding.

  • GreyM1P
    GreyM1P

    @LarryW – Thanks for the update. I'm glad to hear that reinstalling 1Password for Safari has solved it for you. If you need any help in the future, please do let us know. :)

This discussion has been closed.