Was told to contact 1P support - cannot reinstall 1P on MBP

47beideman
47beideman
Community Member
in Mac

Was running 8.9.4 on MBP OS=Bir Sur. 1P continued crashing. Followed website instructions to remove 1P. Went to 1P website to download. Download is version 8.7 something. Get dialog box saying that the download cannot be installed over later version.

What to do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: final Bir Sur
Browser:_ Safari
Referrer: forum-search:problem reinstalling 1P on MBP running Big Sure

Comments

  • ag_tommy
    ag_tommy
    edited October 2022

    @47beideman

    It sounds like you might be running up against a database schema change form one of the latter beta or nightly versions. One option would be to set aside the current installation and reinstall. Here's what you would need to do.

    1. Make sure you have your Emergency Kit and know your account password and all data is contained on 1Password.com.
    2. Quit 1Password and all browser for good measure. Right-click 1Password in the menu bar (If it's there) and click Quit.

    3. Open Finder, and click the Go menu > Go to Folder...
      In the box that appears, copy and paste the following exactly:

      ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/

    4. Press Return.

    5. You'll see a folder called Data – right-click on the folder and select Compress "Data".

    6. Drag the original Data folder to the Trash.
    7. Wait a few moments and then open 1Password 8. You'll be taken through the setup process.
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