Hi. I have always only used 1Password Mac app (without the extension as it seemed redundant). Could do everything I wanted, including creating logins and complex passwords on the fly. I'm now running 1Password 8 (have been for a few months). Love the new interface. It's awesome. That said, some things have gotten progressively worse for me. I have always clicked Cmd-\ to get the pop-over and half the time it doesn't show up any more as of the past month. Reverting to Cmd-Shift-Space seems to get it to work. Not the biggest issue, but very hit or miss and annoying. The biggest problem I have is that when I finally select a credential, it will literally take 10-15 seconds on average to fill it. I sit. I wait. Sometimes it never actually finishes, but when it does it's ALWAYS greater than 5 seconds. This has been going on for at least a month now. Not being able to generate a new login and password out of the Mac app is absurd. How is that still not a feature? I've been told by support to go to a password generator website for this. Come on. Then manually create a login every time? Total reversion of functionality. To re-iterate, I really care the most about #2 right now. I'm running MacOS Monterey, 1Password 8, and Chrome (all of which are the latest versions as of the time of this post). I'm almost always quickly up to date. THANK YOU for any help. Cheers, Al 1Password Version: 8.9.4 Extension Version: Not Provided OS Version: MacOS Monterey 12.6 Browser:_ Chrome 106.0.5249.103

Hi @AL13 👋🏻 Thanks for your kind words about 1Password 8! I'm sorry to hear some parts of the experience aren't behaving as expected though, I'm happy to help. Regarding keyboard shortcuts, command + \ by default triggers autofill. If 1Password doesn't detect an app or website to fill, it'll open Quick Access. So you're spot on that if you want to reliably use Quick Access, the default command + shift + space shortcut is the better bet. Alternatively, you can edit these shortcuts in 1Password's preferences: The performance issue you describe certainly doesn't sound like what we envision. The next time it happens, I'd like to ask you to create a diagnostics report from your Mac: Sending Diagnostics Reports (Mac) Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/134380/1password-8-mac-app-takes-forever-to-actually-fill-un-pw-fields Your forum username: AL13 You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can connect the two conversations. Hopefully that'll give us the information we need to figure out what's happening! Lastly, I understand your point about the password generator. While one can be found in the latest 1Password browser extensions, this poses a problem for users who don't use those. We have an open feature request to bring a password generator to the app itself and so I've added a vote on your behalf. 👍🏻 Let me know if you have any questions, I'm looking forward to investigating further with you. 🙂 ref: IDEA-I-298

Having the same issue here. Autofill (cmd-'\') takes 5-10 seconds to get the pop-up and more than 5 seconds to fill in after the selection.

andrew_l_1P I've submitted. Support ID: [#DIM-52421-566] THANK YOU!

Thanks for the confirmation @AL13, I've sent a reply your way so look out for that. 🙂 Hi @nujwoo, sorry to hear you're experiencing something similar. Could I confirm if this happening with apps or in your browser? Are you using any of the 1Password browser extensions? Let me know and we can investigate further! ref: DIM-52421-566

Came here to report the same issue + ask for a feature request. While 1password is "thinking" can we add some sort of spinner or something so I know something is going on? A common scenario since it hangs for like 10 seconds sometimes is that I think the autofill failed, then I switch tabs, and then it starts autofilling/asking me to update the autofill info for the wrong website. Really annoying!

1Password 8, Mac app, takes forever to actually fill UN/PW fields

29 Replies

1P_Dave
Moderator
3 years ago
@coltonidle

I'm happy to hear that things seem to have improved on your end, are you using Chrome Canary or the regular version of Google Chrome?

-Dave
Anonymous
3 years ago
I don't know if anything updated, but hanging has gone down from like 20 seconds to like 3.
andrew_l_1P
1Password Team
3 years ago
drewe20001, @coltonidle, and @rhrpdx,

Sorry to hear unexpected behaviour is persisting. The existing issue we're tracking is specific to Chrome (@coltonidle, did you see any better results with Chrome Canary?) so if you're noticing something similar with other browsers, I encourage you to send over a diagnostic report and console log so we can dig deeper:

Sending Diagnostics Reports (Mac)

Save a console log for 1Password in your browser

These can be attached to an email message addressed to support+forum@1password.com. Please include your forum usernames and a link to this thread in that email so we can link the conversations.

I'll also share our general troubleshooting guide for the 1Password browser extension in the meantime, in case there are any steps there you haven't tried already:

If 1Password isn't working in your browser

Thanks for your patience, looking forward to getting to the bottom of this with you all. 👍🏻
Anonymous
3 years ago
I tried the fix you sugested to eljt1. It did not help.
Anonymous
3 years ago
I'm having the same problem with Safari. Help!
Anonymous
3 years ago
Does no one at the 1password exec team use a mac and chrome? This seems like a p0 to me.

I will try chrome canary for now, but like was mentioned before. I dont think this is exclusive to chrome. but ill give it a shot.
drewe20001
Occasional Contributor
3 years ago
I'll just chime in here that I'm having very similar frustration no matter what browser I use. This may be partly related to Chrome, but my experience (and based on the posts all over these forums) makes me think it's also (if not only) something inside of 1Password 8.
I can't get it to work in Safari. I can't get it to work in any useful way in Chrome. I have the same problem in Brave.

1Password 8 the APP works ok, but what's the point of having to manually copy and paste from inside 1Password every time? (when it does "release" my browser so that I can start pasting in login information, at least). I haven't updated to 1Password 8 on my iDevices, and at this rate I plan to delay that for as long as possible.
andrew_l_1P
1Password Team
3 years ago
Hi @eljt1,

Thanks for reporting this, apologies for any interruption it's caused to your workflow. Our understanding of the bug so far is that it's related to something specific to Chrome, so as a preliminary step I'd like to ask you to remove and then reinstall 1Password for Safari:

How to remove 1Password from your browser

Get started with 1Password in your browser

If the issue persists afterwards, please go ahead and send a console log over to us at support+forum@1password.com along with a link to this thread and your username:

Save a console log for 1Password in your browser

This will help us investigate the issue further. Thanks, let me know how things go! 🙂
Anonymous
3 years ago
andrew_l_1P I'm having similar issues but on Safari. The toolbar icon flat out only works maybe 25% of the time. Clicking on it often does nothing, or brings up the outline of the helper app and is blank inside. If I wait 5-10 seconds, it sometimes will unlock and load. When it does manage to load, it'll often say "No suggestions found" for the website I"m on for a solid 5+ seconds and then finally suggest the password for that site.
andrew_l_1P
1Password Team
3 years ago
Hi drewe20001 ,

Thanks for reporting this, I'm sorry to hear it's been disruptive to your workflow. I appreciate your long standing confidence in what we do and would be happy to help troubleshoot any unexpected behaviour you're experiencing with 1Password 8.

Regarding this issue specifically, there aren't any updates to share at this time. Since using another browser is off the table, we have had some reports of this bug being remedied by using Chrome's nightly build, Chrome Canary. Non-production releases do undergo less testing than their counterparts though so there is an increased risk of other issues occurring.

I'll share any other updates as they become available, thanks for your patience!