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Forum Discussion
Windows app doesn't recognize my log in info
Windows app doesn't recognize my log in info, however I can access thru the website
1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Chrome
Referrer: forum-search:https://1password.community/search?Search=Windows%20app%20doesn't%20recognize%20my%20log%20in%20info
1 Reply
FrankyO1P1Password Team
Hi @ArmandoGDA,
Thank you for reaching out. I understand you are facing difficulties logging into 1Password for Windows (desktop app).
To investigate further, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+windows@1password.com.With your email please include:
* https://1password.community/discussion/134400/windows-app-doesnt-recognize-my-log-in-info#latest
* Your forum username:ArmandoGDAWe'll be looking forward to hearing from you.
