Windows app doesn't recognize my log in info
ArmandoGDA
Community Member
in Windows
Windows app doesn't recognize my log in info, however I can access thru the website
1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: Windows 11
Browser:_ Chrome
Referrer: forum-search:Windows app doesn't recognize my log in info
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Comments
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Hi @ArmandoGDA,
Thank you for reaching out. I understand you are facing difficulties logging into 1Password for Windows (desktop app).
To investigate further, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+windows@1password.com.With your email please include:
- https://1password.community/discussion/134400/windows-app-doesnt-recognize-my-log-in-info#latest
- Your forum username:
ArmandoGDA
We'll be looking forward to hearing from you.
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