Auto-fill works only from extension button, not on-screen. Makes me re-enter 1P password ea. attempt

GregK

Auto-fill works only from small extension button in upper left portion of screen, but not from the on-screen pop up option. Makes me re-enter 1P password each time I attempt to use on-screen autofill option.

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1Password Version: 7.9.6
Extension Version: 2.4.6
OS Version: macOS Monterey 12.6
Browser:_ Chrome
Referrer: forum-search:Auto-fill works only from extension button, not on-screen. Makes me re-enter 1P password ea. attempt

steph.giles

Hi @GregK,

I'm sorry for the trouble you are having. Are you experiencing this on a specific website or is 1Password problematic on all sites?

In addition, can you let me know if the behaviour is the same if you try the steps below:

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open your browser and test if it is working properly.

Let me know how you get on.

GregK

Hello, It is a persistent issue with all websites. I tried quitting 1P as well as Chrome browser. I'm including a short screencast link.
Thanks,
Greg Kimbelhttps://watch.screencastify.com/v/9CVOdzlGjYqPLHyrHhuk

steph.giles

Thanks for getting back to me @GregK,

It seems you may be running into a slight issue we have been seeing with the latest Beta version of 1Password in the browser. Can you try these steps for a fresh install to see if it get's things back on track:

1. Right click the 1Password icon in your browser toolbar and choose 'Remove from Chrome'
2. Install a fresh copy from here.

Let me know how you get on.

ref: dev/core/core#17935

GregK

That did the trick! ...Don't know why I didn't think to try this.
Thanks!!

steph.giles

Thanks for getting back to me @GregK, I'm glad things are back in working order!