1Password cannot be started by some users on iMac

timbinaz
timbinaz
Community Member
in Mac

I'm using 1Password Individual on an iMac (and other Apple devices). There are 3 user accounts, one of which is the 1Password account owner (me). In the past, the other 2 users have been able to launch 1Password and use my master password to unlock the vault. This is no longer working on the iMac (but it still works on our MacBook Air running macOS Monterey 12.6). When logging in as one of the other 2 users and attempting to launch 1Password, we get the following message: "1Password cannot be opened because of a problem".

Here's an excerpt from the problem report:
Process: 1Password [1176]
Path: /Applications/1Password.app/Contents/MacOS/1Password
Identifier: com.1password.1password
Version: 8.9.4 (8.9.4.125339)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password [1176]
User ID: 504
...
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/libffmpeg.dylib
Referenced from: /Applications/1Password.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
Reason: image not found

1Password Version: 8.9.4
Extension Version: 2.3.8
OS Version: Catalina 10.15.7
Browser:_ Safari

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