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I have deleted dozens of reused and weak passwords but my WatchTower score has never changed.

TorchMusic2TorchMusic2
Community Member
edited October 24 in Memberships

When I first got 1 Password 8 I had dozens of reused and weak passwords and my WatchTower score was 398.

I've deleted most of them, and now just have 9 reused and 12 weak passwords, yet my WatchTower score hasn't changed.

Is there a way to reset that?


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Referrer: forum-search:watchtower score

Comments

  • GreyM1PGreyM1P

    Team Member

    Hi there @TorchMusic2

    Are you seeing that same Watchtower score on all your devices? Let me know what devices you're using with 1Password and I'll be able to recommend some next steps.

    — Grey

  • TorchMusic2TorchMusic2
    Community Member

    Thanks, Grey.

    My WatchTower status is 9 reused passwords and 12 weak passwords.

    iPhone & iPad show a score of 358.

    MacBook shows 398.

    Thanks in advance for your help.

    • Steve
  • GreyM1PGreyM1P

    Team Member

    @TorchMusic2

    Your Watchtower score is based on a few factors, but a big one is the proportion of your items that have weak and reused passwords. If you had 5 weak passwords, for example, that would be more of a negative impact on your Watchtower score if you only had 20 items total, compared to 200.

    If you click the sort button at the top of the All Items list in 1Password, you'll see how many items you have:

    image

    The more items you add to 1Password, the better the effect of having strong passwords will be. If you don't have many items right now, don't worry – make sure the ones you do have are strong, and your score will increase over time as you add more items to 1Password. Please let me know if you have any questions, or would like any further help.

  • TheFamilyTheFamily
    Community Member

    I’m in the same boat. I’ve been trimming the naughty list for the last few weeks and have seen zero progress on that score. I’m not even sure if I want it to go higher or lower - but after dozens of changes I want to see that some difference is being made. Otherwise what’s the point?

  • GreyM1PGreyM1P

    Team Member

    Hi both. If you notice that your Watchtower score hasn't changed, you could try resetting 1Password on your device to see if that helps.

    ⚠️ The steps shown will delete 1Password's local database, including accounts, Logins, passwords, and other data. Please make sure that you can sign in to https://start.1password.com/signin/ and find all the items you would expect before proceeding.

    Instructions on how to do this are shown here: How to reset the 1Password app on a specific device.

  • TheFamilyTheFamily
    Community Member

    I tried that and it re-downloaded my items (other than the profile picture, which is somehow reverted to a default cartoon on my Mac, but still shows correctly on the web and on my iPhone). However, even after doing this I'm still seeing the same security score. In other words, this doesn't seem to have resolved the issue (and I need to go find my preferred photo again).

    Obviously, this isn't a super important feature that needs to be addressed immediately, but I definitely want to highlight the fact that it doesn't seem to be working as expected, and apparently not just for me.

  • GreyM1PGreyM1P

    Team Member

    @TheFamily – If you've reset 1Password and you're still having trouble, it sounds like we'll need to help you individually by email. Please drop us a message at [email protected] including a link to this thread and your username, and you'll receive an auto-reply from BitBot. It'll contain a conversation number, which looks like [#ABC-12345-123] – please post that here, and I'll make sure your email reaches the right team to help you with this. Thanks very much. :)

  • TheFamilyTheFamily
    Community Member

    Here you go: [#FPP-47144-933]

  • GreyM1PGreyM1P

    Team Member

    @TheFamily – Thank you. We've received your message and we'll get back to you as soon as we can.

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