Chrome Extension is blank - Chrome v28.0.1500.72 (Official Build 211400) m

domehead100

My 1Passsword extension is blank (see screenshot below).

I found this forum post from May: http://discussions.agilebits.com/discussion/12805/1password-extension-for-google-chrome-returns-a-blank

I am on the stable channel of Chrome (see below). This keeps happening to me periodically.

Questions:

1. How do I resolve this right now?
2. Any way I can I prevent this from occurring in the future?

Google Chrome   28.0.1500.72 (Official Build 211400) m
OS  Windows 
Blink   537.36 (@153022)
JavaScript  V8 3.18.5.9
Flash   11.8.800.97
User Agent  Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36
Command Line    "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --enable-sync-favicons --sync-keystore-encryption --flag-switches-end
Executable Path C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Profile Path    C:\Users\mstephenson\AppData\Local\Google\Chrome\User Data\Default
Variations  717f26fa-91bf853e
b03ddc1f-75e383c2
f9b252d0-fd526c81
b533da8e-b7749fd1
65957c53-1c6cadd0
c7d93845-edcb5ee0
24dca50e-837c4893
ca65a9fe-91ac3782
f75c0e23-4ad60575
5a3c10b5-e1cc0f14
244ca1ac-4ad60575
f47ae82a-746c2ad4
5e29d81-cf4f6ead
246fb659-cdc3d902
f296190c-bca011b3
4442aae2-d7f6b13c
75f0f0a0-4ad60575
e2b18481-6754d7b7
e7e71889-e1cc0f14

khad

That screenshot looks like OS X, but your paths are all from Windows.

1. Are you using OS X or Windows?

2. What version of the 1Password extension?

   

domehead100

Sorry, I'm on Windows 8 (I just took the screenshot from a previous post on the subject since my situation looks about the same).

I'm on 1Password extension 3.9.19.90, and 1Password app 1.0.9.322.

The extension has worked, and then not worked, and then worked again, and now is not working.

domehead100

By the way, the Firefox extension works fine on my machine.

domehead100

I removed the extension, updated the 1Password app, and then re-installed the extension, and at this point it is working.

khad

I'm glad it is working well now. But if you have any more trouble, please immediately generate a Diagnostics Report and email it to us so we can help.

Select Help > Diagnostics Report > Export to File from the menu bar in 1Password. Then attach the report to an email to us: support@ agilebits .com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

Once we see the report we should be able to better assist you. Thanks in advance!