upgrade from 7 to 8, why has some items been lost/dropped during the upgrade?

ClayDeuxMIlleClayDeuxMIlle
Community Member

Prior to upgrade:
1 password v7 user. 800 item database. Had Social Security numbers stored under that category.

After upgrade to 1 password 8: No social security numbers exist in the 1password v8 database. I have done searches and nothing shows.


1Password Version: 8.9.8
Extension Version: Not Provided
OS Version: Windwos 10 (most recent)
Browser:_ N/A

Comments

  • GreyM1PGreyM1P

    Team Member

    Hi there @ClayDeuxMIlle

    Without knowing for sure, it's possible that you had a Primary vault in 1Password 7 (which doesn't sync to 1Password.com) and that the contents of that Primary vault didn't get migrated to your account.

    If you can send us an email to [email protected] with a link to this thread, we can take a look into this with you. You'll get a conversation number, which looks like [#ABC-12345-123], from BitBot by auto-reply – post that number here and I'll make sure your message lands with the correct team. :)

    — Grey

  • ClayDeuxMIlleClayDeuxMIlle
    Community Member

    Thanks for your reply. I have done what was asked. #KVC-29842-912

    Cheers

    Clayton

  • Dave_1PDave_1P

    Team Member

    @ClayDeuxMIlle

    Thank you for posting the Support ID. I've located your ticket and one of my colleagues will send you a reply as soon as possible. 🙂

    -Dave

    ref: KVC-29842-912

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