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davekonopka's avatar
davekonopka
New Contributor
3 years ago

Watch not prompting for authorization

I've got 1Password setup for Apple Watch login. The app shows that Apple Watch is setup when I got to login. But I don't get prompted at all on my watch to login. I've restarting the watch and my phone. But still not prompt on the watch comes up.

1Password Version: 8.9.8
Extension Version: Not Provided
OS Version: 12.6
Browser:_ Not Provided

ios
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there davekonopka

    It may sound silly, but double-check that the 🌙 crescent moon doesn't appear on your watch face, which would suggest you're in Do Not Disturb or a Focus Mode. The prompt to unlock 1Password with your Apple Watch is sent as a notification so could be suppressed if Do Not Disturb or Focus Mode is turned on.

    Failing that, try these steps if you haven't already:

    ⚠️ These steps must be completed in this exact order, and please don't skip any, especially restarting.

    1. Click the  Apple menu > System Preferences...
    2. Open the Security & Privacy pane.
    3. Turn off "Use your Apple Watch to unlock apps and your Mac".
    4. Shut down your Mac.
    5. Restart your Apple Watch.
    6. Start up your Mac again.
    7. Turn "Use your Apple Watch to unlock apps and your Mac" back on.
    8. Open and unlock 1Password.
    9. Click 1Password > Preferences..., then the Security tab.
    10. Turn on "Unlock with Apple Watch" again.

    Give that a try and let me know how it goes. :)

    — Grey