Serious bug - tap on password options flash by too fast to use them

Community Member
edited November 12 in Android

I always keep my passwords hidden, meaning I turn off "Always show passwords and full credit card numbers". But today (12 Nov 22) for the first time ever when I tap on the ....... hidden password to get to "Copy, Reveal, Show in Large Type, etc." options, the options just flash up and disappear, so fast that I cannot engage any of them, so basically it's broken. I am going to have to show passwords until there is a fix. I did reboot my phone, that did not help. Please tell me if there is a log file somewhere I can send to you. I guarantee this was working earlier this week, today is the first day I have every seen this, so an update must have come, either to the app or the OS.

1Password Version: 8.9.3
Extension Version: Not Provided
OS Version: Android 11
Browser:_ Not Provided


  • GreyM1PGreyM1P

    Team Member

    Hi there @Peter_Wang

    I wasn't able to reproduce this using 1Password 8.9.3 for Android. If you haven't already, could you try removing 1Password from your phone and reinstalling it?

    ⚠️ The steps shown below will delete 1Password's local database, including accounts, Logins, passwords, and other data. Please make sure that you can sign in to and find all the items you would expect before proceeding.

    You can find out how to how to do this in this article: How to reset the 1Password app on a specific device.

    Let me know how that goes. I'll be here if you need any more help. :)

    — Grey

  • Peter_WangPeter_Wang
    Community Member

    OK, I tried clearing storage and cache, and that fixed it. I did not have to uninstall and reinstall the app, though I did have to scan my setup code, and enter password and MFA again of course. It must have been a corrupted file, or maybe if an update got pushed, the old database didn't work with the new app.

  • ag_timothyag_timothy

    Team Member

    Hi @Peter_Wang, thanks for the update. I'm glad to hear the reset did the trick!

    We haven't published a 1Password for Android update in the last few weeks but perhaps, as you mentioned, it was a change or update elsewhere on your device. If this issue pops up again, do let us know!

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