1Password for Safari asking for password every time on iOS 16.1 or later

SystemSystem

Team Member
This discussion was created from comments split from: Safari Extension Started Asking For Password For Every Auto Fill [SOLVED].
«1

Comments

  • YabasugiruYabasugiru
    Community Member
    edited October 25

    Normally this doesn’t bother me too much as the apple keyboard password pop up works for this too, but for when there are 2fa fields, I am still forced to type in my master password (which i really hate typing in public)

    Is it possible to enable Face ID for safari extension?
    Also I think this was a feature in 1pass7? Correct me if I’m wrong.

    1pass v8.9.6
    iOS 16.1 (20B82)
    iPhone 14 Pro Max

  • ag_mike_dag_mike_d

    Team Member

    Hello @Yabasugiru.

    You are correct, this was also available in version 7. It's not possible to enable Face ID as we’ve temporarily disabled it (and Touch ID) for the 1Password for Safari extension due to changes in iOS 16. We understand the importance of biometrics, with the security and convenience it offers, and are working with our partners at Apple.

    If you have any other questions, please let us know. Thanks!

  • Dave_1PDave_1P

    Team Member

    @Yabasugiru

    I have some good news to share. 1Password for iOS/iPadOS 8.9.7 was just released and brings back biometric unlock to 1Password for Safari:

    • You can now use Face ID and Touch ID to unlock 1Password in Safari after updating to iOS 16.1 or later. #17988

    I recommend that you update using the App Store. You can find our guide on how to update here: How to keep 1Password up to date

    You'll also need to update to iOS / iPadOS 16.1 or later: Update your iPhone or iPad - Apple Support (CA)

    Let me know if you run into any issues. 🙂

    -Dave

  • obrejlaobrejla
    Community Member

    Hi. Latest version of 1Password on latest iOS and iPadOS and face id in safari still does not work. Even though release note say that it is fixed. Thx.

  • Dave_1PDave_1P

    Team Member

    @obrejla

    I'm sorry to hear that Face ID is still not working to unlock 1Password for Safari on your iPhone/iPad. Can you try the following steps:

    1. Restart your iPhone/iPad.
    2. Fully close Safari on iOS.
    3. Fully close 1Password on iOS.
    4. Open and unlock the main 1Password app from your home screen.
    5. Open Safari and go to any webpage.
    6. Tap on the AA icon in the address bar.
    7. Tap on 1Password in the menu.
    8. Follow the prompt to unlock 1Password for Safari with Face ID.

    Let me know if you're still unable to unlock 1Password for Safari using Face ID.

    -Dave

  • YabasugiruYabasugiru
    Community Member

    @Dave_1P

    I have gotten the update, and am very happy to see it back

    Thank you guys!

  • zffxvrzffxvr
    Community Member

    I’ve updated and followed the advice in Dave’s post and it still doesn’t show any FaceID unlock when I open the extension. Just asks for my master password.

  • Dave_1PDave_1P

    Team Member

    @zffxvr

    Have you updated to iOS 16.1 and are you able to unlock the main 1Password app using Face ID? If the answer to both is yes then I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • ingsings
    Community Member

    The “fix” doesn’t work for me either on iPadOS, and I’m usually the “works for me” person! Yes, everything has been relaunched/restarted/updated.

    Houston, I think we have a problem. 😀

  • ingsings
    Community Member

    Update: I got the fix to work on iPadOS by uninstalling 1Password, rebooting, and reinstalling. All good now.

  • zffxvrzffxvr
    Community Member

    VQQ-73484-163

  • obrejlaobrejla
    Community Member

    @Dave_1P Thx, did try all the restarts and it does not work. Face ID works just for opening the app from home screen, but not at all from Safari.

  • Dave_1PDave_1P

    Team Member

    @zffxvr

    Thank you for the Support ID. I've replied to your email and I suggest that we continue the conversation there.

    ref: VQQ-73484-163

    @ings

    I'm happy that everything is working well on your iPad.

    -Dave

  • Dave_1PDave_1P

    Team Member

    @obrejla

    I'm sorry that Face ID is still not working to unlock 1Password for Safari. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • obrejlaobrejla
    Community Member
    edited November 3

    Hi @Dave_1P Diagnostic sent. Number: [#JAZ-34617-168]

  • Dave_1PDave_1P

    Team Member

    @obrejla

    Thank you for the Support ID. I've replied to your email, let's continue the conversation there. 🙂

    -Dave

    ref: JAZ-34617-168

  • frogywillfrogywill
    Community Member

    Good job you guys fixed it for a week. But now it’s broken again. Try harder ? Going on 3 months now…. Do you guys not use your own product ?

  • AMonitorDarklyAMonitorDarkly
    Community Member

    I’m seeing a couple of new threads pop up with this same issue again too. @Dave_1P you guys need to remove the solved tag from this post and have the devs start looking back into this. It’s clearly not fixed.

  • gordon3834gordon3834
    Community Member

    Back to having this issue again. Was fixed for a few days and now broken again. Uninstalling does not resolve it. Running iOS 16.1.1.

  • pappjopappjo
    Community Member

    I was having a new issue with 1PW 7 on my iPad Pro. I have been using 1PW 8 on my phone for a week now with no issues. On the ipad with 7 all of a sudden I was getting the “couldn’t communicate with the app” message when trying to access the Safari extension, entering my password was rejected and that message was returned. I was able to resolve it temporarily by force quitting Safari but it would reoccur some time later again so I believe the issue may have been with Safari. But because of the good experience on my phone I installed 8 on the ipad and deleted 7. There have been no issues with it, Face ID unlocks the main app every time and I’ve only had to unlock the Safari extension by Face ID once, this morning actually, with no issue. So far very pleased even though I don’t see any greater utility to the app than I did with 7 but that’s specific to my usage. But it is nice not to be having any issues. Why my issue with 7 began happening all of a sudden I don’t know but again it could have been specific to Safari.

  • xazacxazac
    Community Member

    I’m on 16.1.1 on both my iPhone and iPad and the Safari extension started to have this issue again. I have to type password everytime and it also doesn’t work with biometric authentication.

    Please, fix this issue ONCE FOR ALL.

  • Dave_1PDave_1P

    Team Member
    edited November 15

    To avoid sending unnecessary notifications to users for whom the "Reauthorize After" setting for 1Password for Safari is now working, I've split your comments into a new post dedicated specifically to 1Password for iOS 8.9.7 (or later) and iOS 16.1 (or later) so that we can investigate further.

    @frogywill, @gordon3834, and @xazac

    I'm sorry to hear that you're being prompted for your account password repeatedly when using 1Password for Safari even after updating to 1Password for iOS 8.9.7 and iOS 16.1 or later. I would be happy to re-open the investigation so that our developers can take a look and, as a troubleshooting step, I'd like to ask you to try the following steps:

    1. Restart your iOS device.
    2. Open the main 1Password app using your account password.
    3. Switch to another app.
    4. Switch back to 1Password. Are you able to unlock the app using Face ID/Touch ID?
    5. If the answer to question 4 is yes, open Safari and try to fill a login: Fill logins and other items

    Are you prompted to unlock 1Password for Safari using your account password or Face ID/Touch ID? If you're prompted to unlock only using your account password then I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    @AMonitorDarkly

    Thank you for your advocacy here. I've created a new thread where we can collect reports of users running into this issue with 8.9.7 and iOS 16.1 (or later) and we'll investigate further.

    @pappjo

    I'm happy to hear that Face ID in 1Password 8 is working for you. 🙂

    -Dave

  • amjbrownamjbrown
    Community Member

    Sent a diagnostics report having followed all the steps above. FaceID just not working on iOS 16.0 and hasn't been for weeks. Very frustrating - pretty much unusable. Switching to app and copy pasting back into Safari.

  • amjbrownamjbrown
    Community Member

    Just realised I am not on latest iOS! Trying it now..

    ...and very happily (and slightly embarrassingly) it works. So much for iOS automatic update overnight!

  • Dave_1PDave_1P

    Team Member

    @amjbrown

    I'm happy to hear that updating to the latest version of iOS resolved the issue. Biometric unlock for 1Password for Safari does indeed require iOS 16.1 or later. 🙂

    -Dave

  • xazacxazac
    Community Member

    @Dave_1P [#QDL-43261-962]

  • hegguardohegguardo
    Community Member

    1P in Safari has been working well for me on both iPhone and iPad since the 16.1/8.9.7 updates. Then suddenly it stopped working again on iPhone (iPad unaffected) — no biometric option to unlock and Reauthorize After setting not respected, so had to enter master password for every attempted use. The iOS 16.1.1 update did not immediately resolve it. I followed the troubleshooting advice from @Dave_1P (above), however due to my settings the steps were slightly different. This restored full extension unlocking functionality 👍

    My steps were:
    1. Restart your iOS device.
    2. Open the main 1Password app using your account password FaceID as Require password is set to Never.
    3. Switch to another app.
    4. Switch back to 1Password. Are you able to unlock the app using Face ID/Touch ID? No biometrics or password required as Auto-Lock on Exit timer had not passed/expired.
    5. Manually locked the main 1Password app.
    6. Immediately entered master password to unlock app.
    7. If the answer to question 4 is yes, open Safari and try to fill a login using 1Password extension.

  • netnothingnetnothing
    Community Member
    edited November 18

    iPhone v 16.1.1
    1Password v 8.9.7

    Yet again, 1PW can't FaceID unlock in Safari and if you unlock in Safari the keep unlocked setting is not working. If the app gets killed, it's back to entering my password manually again.

    What happened?!?

    UPDATE: installing 1PW v7 yet again fixes the Safari extension.

    I'm losing all faith.

    Troubleshooting step taken:

    1) Restarted device
    2) Opened 1PW8 - Face ID worked fine
    3) Go to Safari and use 1PW8 extension - ask to manually type password
    4) Switch back to 1PW8 - FaceID still works fine
    5) Kill 1PW8 app - reopen - FaceID still works fine
    6) Go back to Safari, manually enter pw in 1PW8 extension - opens fine
    7) Kill Safari, go back in - prompted to manually enter password in extension.

    Meanwhile, with 1PW7
    1) That extension unlocks with FaceID and stays unlocked.

  • evteeevtee
    Community Member

    Just like the others here. It worked for a tiny little bit after the last update. Definitely broken again now...

  • netnothingnetnothing
    Community Member

    An update, 1PW 7 is not staying unlocked or allowing FaceID in safari. What a joke this app and company have become. VC dollars hard at work.

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file