How to deactivate 2 factor authentication via app after selling a phone?


Recently sold my phone and reset it with the authentication app. Can’t seem to deactivate that without logging in to the website. Is there a way to switch it to a cell number or setup Authenticator on the new phone without being blocked to login to the web without the code.


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Referrer: forum-search:How to deactivate 2 factor


  • joshua_1pjoshua_1p

    Team Member

    Hey @Biggbruvv

    I see that you have gotten in contact with us via email. For privacy and security reasons, let us continue our conversation privately!

    ref: ILR-83945-819

  • BiggbruvvBiggbruvv
    Community Member

    Hi Joshua,

    Still have not heard from anyone to help with this. Please advise.


  • Joy_1PJoy_1P

    Team Member

    Hi @Biggbruvv, it looks like your ticket was routed to our Security team. I'm unable to view the ticket, and we are a bit short staffed this week because of the holidays. However, I will ask our Security folks to take a look at your ticket and they will reply to you as soon as they can. Thanks for your patience!

  • Andrew_AGAndrew_AG

    Team Member

    Hi there. Joshua actually replied to your initial email a few minutes after we received it, and I see that we’ve replied to the email you sent yesterday as well. Can you check your Junk Mail folder to see if our replies might have gotten stuck in there, by any chance?

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