19,1 iMac refuses to use the new 1P password

blackxactoblackxacto
Community Member

I opened 1P on my Ventura iMac. Edited/changed the password for 1P to a new password I liked. My iPhone and iPad Pro both use the new password.

But the iMac Ventura refuses to use the new 1P password. It uses the previous password.

I searched and trashed anything w 1P in the file name, restarted the iMac, reinstalled 1P from your website. Reinstalled the Safari extension.

But the iMac will not accept the new password. Only the previous 1P password. WHY?


1Password Version: latest
Extension Version: latest
OS Version: ventura 13.01
Browser:_ safari

Comments

  • blackxactoblackxacto
    Community Member

    Hello, is anybody home?

  • blackxactoblackxacto
    Community Member

    figured it out

  • ag_tommyag_tommy

    Team Member

    @blackxacto

    Nice to see you around here. It's been a minute. Maybe it's because I've been behind the scenes and you've been here all along. Haha. I am happy to hear you resolved your trouble. Please let us know if you have any other questions.

  • boberonicusboberonicus
    Community Member

    It would be useful to know how you resolved the problem.

  • blackxactoblackxacto
    Community Member

    Don’t ever change your 1P master password on a local device, Mac, iPad, iPhone. Forget them.

    Open your web browser. Sign into your 1P account on the web. Change your master password HERE ONLY.

    Took me several hours without support to figure this.

  • Dave_1PDave_1P

    Team Member

    @blackxacto

    Thank you for sharing what resolved the issue in your case. I'm sorry for the frustration.

    While we aim to reach everyone on the forums, if you do need urgent support in the future then I recommend sending an email to the support team: [email protected]

    @boberonicus

    Are you running into the issue as well? If you're using 1Password 8 then you can change your password using 1Password.com: How to change your 1Password account password

    -Dave

  • boberonicusboberonicus
    Community Member
    edited November 22

    No, I have a different problem. But thanks for the inquiry. The quality of 1P support is peerless.

  • Dave_1PDave_1P

    Team Member

    @boberonicus

    Thank you for the kind words. Let's continue discussing the other issue in the other thread. 🙂

    -Dave

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