Autofill not working on Starling app

arjwiz09arjwiz09
Community Member

Hi,

I am using 1Password 8.9.3 on my Android11 on my OnePlus 8T phone.

When upgrading from 1Password 7 to 1Password 8 a few weeks ago, I lost the ability to autofill my password in my banking app, Starling Bank.

I used to be able to do this easily. I use this app multiple times a day to make payments, and 1P would autofill the password via Biometrics. Now, 1P does not show the option to fill the password on the password screen of the Starling app. What is further bizarre is that 1P actually shows the option to fill the password on the NEW PAYEE ACCOUNT screen of the Starling app, in the "Account Number" field. This indicates that the two apps are indeed talking to each other, but 1P fails to display the autofill when needed - on the password field.

I have tried reinstalling both apps, though that did not solve the issue.

Has anyone been able to replicate or resolve this issue?

Thank you.


1Password Version: 8.9.3
Extension Version: Not Provided
OS Version: Android 11
Browser:_ Starling App

Comments

  • ag_timothyag_timothy

    Team Member

    Hello @arjwiz09, thanks for letting us know about this issue.

    It looks like you wrote in via email with the same question. If that's the case, lets continue the conversation there. If that's not the case, or you haven't received a reply from the support team, just let me know!

    ref: NVL-62123-988

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file