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Forum Discussion
Former Member
3 years ago1Password 8 requires master password for credit card filling
1Password 8 requires master password for credit card filling, even though I have FaceID enabled.
This happened 3 times in just a couple hours of Black Friday shopping.
It doesn’t happen for regular login info.
This is on Mobile Safariz
See screenshot for settings
- Former Member
I found some other threads on it, and the only thing that is working (for now) is to uninstall and reinstall the app.
- 1P_Tommy
Moderator
@sumocomputers
Off-hand it sounds as if you are experiencing a known issue. We be happy to look at a report to confirm that if you like. The team is working to resolve the trouble.
To send a report.
- Open 1Password.
- Tap your 1Password account icon from the 1Password home screen.
- Tap Settings.
- Tap Help.
- Click Send Diagnostics.
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.- Your forum username: `sumocomputers'
A link to this thread:
https://1password.community/discussion/135505/1password-8-requires-master-password-for-credit-card-filling#latest
Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
- Former Member
Just a clarification: I am being prompted for password instead of FaceID on pretty much all access to 1Password, not just credit card