1Password 8 requires master password for credit card filling

sumocomputers
sumocomputers
Community Member
edited November 2022 in iOS

1Password 8 requires master password for credit card filling, even though I have FaceID enabled.

This happened 3 times in just a couple hours of Black Friday shopping.

It doesn’t happen for regular login info.

This is on Mobile Safariz

See screenshot for settings

Comments

  • sumocomputers
    sumocomputers
    Community Member

    Just a clarification: I am being prompted for password instead of FaceID on pretty much all access to 1Password, not just credit card

  • ag_tommy
    ag_tommy

    @sumocomputers

    Off-hand it sounds as if you are experiencing a known issue. We be happy to look at a report to confirm that if you like. The team is working to resolve the trouble.

    To send a report.

    1. Open 1Password.
    2. Tap your 1Password account icon from the 1Password home screen.
    3. Tap Settings.
    4. Tap Help.
    5. Click Send Diagnostics.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: `sumocomputers'

    • A link to this thread: https://1password.community/discussion/135505/1password-8-requires-master-password-for-credit-card-filling#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • sumocomputers
    sumocomputers
    Community Member

    I found some other threads on it, and the only thing that is working (for now) is to uninstall and reinstall the app.

This discussion has been closed.