None of the Chrome, Firefox or Safari extensions work since upgraded to 1Password8 on Mac

Thanks @Jason0

ref: ZFM-14392-997

@Joy_1P thanks, I followed the instructions but it still wasn't working, so I sent an email with my logs and here is the support ID [#ZFM-14392-997]

Hey @Jason0, sorry about the trouble with 1Password in Firefox. Could you try the additional steps below to see if they help?

1. Right-click the 1Password icon in your browser toolbar and choose Settings.
2. Under General, disable "Integrate with 1Password app".
3. Fully quit 1Password app and browser.
4. Restart the 1Password app and then open browser.
5. Right-click the 1Password icon in your browser toolbar and choose Settings.
6. Under General, re-enable "Integrate with 1Password app".
7. Test things out with the extension.

If that doesn't help, I'd like you to send over the following so we can take a closer look at what may be going on:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/135619/none-of-the-chrome-firefox-or-safari-extensions-work-since-upgraded-to-1password8-on-mac#latest
* Your forum username: Jason0

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

Hi steph_giles I am having the same issues on my M1 Mac. Previous Intel Mac was working fine, fwiw. I unlock the desktop app with my fingerprint, but the firefox extension remains locked. I followed your instructions, restarting both 1Password and firefox, open and unlock 1P, then open firefox, but the firefox 1Password extension is still locked :( In case it helps, here are the versions I'm running

1Password for Mac 8.9.8 (80908009)
1Password for Firefox Version 2.3.8
Firefox 107.0.1 (64-bit)

Hey @Earely, @ewiesner26,

It sounds like 1Password in your browser may be having a hard time connecting with your 1Password app.

Before we go any further can you give the below steps a try:

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open your browser and test if it is working properly.
   

Let me know how you get on!

I am having the same issue on a MacBook Air M2 running Ventura. Please advise.

1Password for Mac 8.9.8 (80908009)