Cannot connect to browser

@JRok77 That is great to hear!

I just got the update to 8.9.11 which seems to have fixed the issue.

@JRok77 8.9.11 was released today and it fixed the issue. Thank you for your help.

@JRok77 @dkav thanks for trying that out and for letting me know about it. I have good news and bad news. The good news is that our developers have a fix for the known issue that I mentioned. The bad news is that the fix is not publicly available. However, that should change soon!

For me to determine if you are indeed running into this issue, would you please send our Support team a diagnostics report: https://support.1password.com/diagnostics?

You can attach the diagnostics to an email message addressed to mailto:support+forum@1password.com. With your email please include:

• A link to this thread: https://1password.community/discussion/135815/cannot-connect-to-browser#latest

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

markbot

Thanks. I'll just wait until they fix it in the Production channel.

@JRok77 Yes, I set the extension to never auto-lock.

Also, please be aware that this issue has been fixed in the Nightly Build Channel, according to an email sent to me by 1Password Support. The instructions sent to me to enable that are:

• Open the 1Password desktop app.
• Right click the 1Password icon in the macOS menu bar (up near the clock) and select 'Settings'.
• Select the Advanced section from the left sidebar.
• Under Release channel select 'Nightly'.
• Click the About section from the left sidebar.
• Click on 'Check for Updates' (if the update isn't showing already)
• Click 'Restart 1Password' to install this update.

The only other step I had to take was to toggle "Integrate with 1Password app" back on in the Extension Settings. Until I did that, password changes I had made in the desktop weren't reflected in the browser extension.

The desktop app and the browser extension are working correctly again.

Thank you to 1Password Support.

markbot

So you set your browser extension to never auto-lock?

This workaround, kindly emailed to me by 1Password Support, works well:

1. Right-click the 1Password icon in your browser and select "Settings".
2. Under "General", toggle "Integrate with 1Password app" to off.
3. Under "Security", set your preferred Auto-lock settings for the browser extension.

Basically you disconnect the browser extension from the main app. You have to sign into each independently, but OK.

I'm too lazy to downgrade to a previous version, but I'm grateful that @dkav (above) showed where you could get it. Sometimes you have to be patient and, as they say in the boxing world, "roll with the punches."

:-)

I'm using Firefox 108.0 and have the latest beta extension (v2.6.1) installed. Also, I'm using beta build of 1Password for Windows 8.9.11 (80911001). No problems here.
Maybe you also could try the latest beta builds? 🤔
https://1password.com/downloads/browser-extension/#beta-downloads

@Joy_1P restarting doesn't resolve the issue.