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Unable to download documents/attachments

Hello,

I am not able to download any of my documents or item attachments for some reason?

I can see the following happening in the syslog when I try to download something:

Dec 14 10:58:03 my_username 1password.desktop[PID]: INFO  2022-12-14T10:58:03.546 tokio-runtime-worker(ThreadId(1)) [1P:data/op-file-transfer/src/lib.rs:306] Using the local cache for this file
Dec 14 10:58:03 my_username 1password.desktop[PID]: ERROR 2022-12-14T10:58:03.550 tokio-runtime-worker(ThreadId(1)) [1P:op-app/src/app/backend.rs:234] AppError at op-app/src/app/backend/field_action.rs:200:20
Dec 14 10:58:03 my_username 1password.desktop[PID]: Open(InvalidPath)
Dec 14 10:58:03 my_username 1password.desktop[PID]: Stack backtrace:
Dec 14 10:58:03 my_username 1password.desktop[PID]:    0: <core::future::from_generator::GenFuture<T> as core::future::future::Future>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]:    1: <core::future::from_generator::GenFuture<T> as core::future::future::Future>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]:    2: tokio::runtime::task::core::CoreStage<T>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]:    3: tokio::runtime::task::harness::Harness<T,S>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]:    4: std::thread::local::LocalKey<T>::with
Dec 14 10:58:03 my_username 1password.desktop[PID]:    5: tokio::runtime::thread_pool::worker::Context::run_task
Dec 14 10:58:03 my_username 1password.desktop[PID]:    6: tokio::runtime::thread_pool::worker::Context::run
Dec 14 10:58:03 my_username 1password.desktop[PID]:    7: tokio::macros::scoped_tls::ScopedKey<T>::set
Dec 14 10:58:03 my_username 1password.desktop[PID]:    8: tokio::runtime::thread_pool::worker::run
Dec 14 10:58:03 my_username 1password.desktop[PID]:    9: <tokio::runtime::blocking::task::BlockingTask<T> as core::future::future::Future>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]:   10: std::panicking::try
Dec 14 10:58:03 my_username 1password.desktop[PID]:   11: tokio::runtime::task::harness::Harness<T,S>::poll
Dec 14 10:58:03 my_username 1password.desktop[PID]:   12: tokio::runtime::blocking::pool::Inner::run
Dec 14 10:58:03 my_username 1password.desktop[PID]:   13: std::sys_common::backtrace::__rust_begin_short_backtrace
Dec 14 10:58:03 my_username 1password.desktop[PID]:   14: core::ops::function::FnOnce::call_once{{vtable.shim}}
Dec 14 10:58:03 my_username 1password.desktop[PID]:   15: <alloc::boxed::Box<F,A> as core::ops::function::FnOnce<Args>>::call_once
Dec 14 10:58:03 my_username 1password.desktop[PID]:              at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/alloc/src/boxed.rs:1940:9
Dec 14 10:58:03 my_username 1password.desktop[PID]:       <alloc::boxed::Box<F,A> as core::ops::function::FnOnce<Args>>::call_once
Dec 14 10:58:03 my_username 1password.desktop[PID]:              at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/alloc/src/boxed.rs:1940:9
Dec 14 10:58:03 my_username 1password.desktop[PID]:       std::sys::unix::thread::Thread::new::thread_start
Dec 14 10:58:03 my_username 1password.desktop[PID]:              at /rustc/897e37553bba8b42751c67658967889d11ecd120/library/std/src/sys/unix/thread.rs:108:17
Dec 14 10:58:03 my_username 1password.desktop[PID]:   16: start_thread
Dec 14 10:58:03 my_username 1password.desktop[PID]:   17: clone
Dec 14 10:58:03 my_username 1password.desktop[PID]: 
Dec 14 10:58:03 my_username 1password.desktop[PID]: (node:PID) UnhandledPromiseRejectionWarning: Error: Open(InvalidPath)
Dec 14 10:58:03 my_username 1password.desktop[PID]: (node:PID) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 4)

1Password Version: 1Password for Linux 8.9.11 (80911014)
Extension Version: 2.6.1
OS Version: Ubuntu 20.04.5 LTS
Browser:_ Chrome

Comments

  • PeterG_1PPeterG_1P

    Team Member

    Hey @Fooligan, thanks for letting us know of this issue.

    The log output is helpful (thank you!). It looks like there may be some internal app errors that need to be addressed.

    I'd love to investigate this for you and get a full report to our developers. In order to do so, I'll ask that you send us a diagnostic file from the device where this problem occurred. Here's how:

    How to Send Us Diagnostics from Your Linux Device

    1. Open the 1Password for Linux app on your device.
    2. Select the vertical ellipses button ⋮
    3. Select Settings > Advanced > Send Diagnostics.
    4. Select Reveal to see the directory where the diagnostic file was generated (typically, it goes to your desktop).

    Once you have that file, send us an email at [email protected], and we'll let you know what we've found as well as assemble a report for our dev team.

    Thanks again for informing us of this, and we look forward to setting it right!

  • FooliganFooligan
    Community Member

    Hi @PeterG_1P,

    Unfortunately, I removed 1Password from the machine where I was having issues. The primary reason is related to this discussion. I want to protect my personal 1Password data and not have it on a work machine. I opted to go with a local KeePass vault for my work login items and it has been going well.

    Thanks for the reply.

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