How to change Quick Access shortcut on macOS?

Kentzo

I have removed the shortcut (via the ⓧ button) and recorded a different one, but 1P8 ignored my setting. Worse, now I cannot get any shortcut to work, even the old one (shift-cmd-space).

How do I fix that?

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1Password Version: 8.9.11
Extension Version: Not Provided
OS Version: 13.1
Browser:_ Not Provided

andrew.l_1P

Hi @Kentzo,

Sorry to hear keyboard shortcuts aren't behaving as expected. Do you see better results trying a "CMD + any letter" shortcut? Could you also tell me if you're using a non-US keyboard?

Let me know and we'll go from there. 🙂

ref: PB-29640411

Kentzo

I did a reboot since and the shortcuts seem to work now.

andrew.l_1P

Hi @Kentzo,

Excellent, I'm glad to hear it! Let me know if anything similar occurs in the future and I'll be happy to troubleshoot with you. 😊

Kentzo

Okay, the Quick Access shortcut just stopped working again. Not sure what caused that.

Kentzo

I think I figured out what triggers this behavior (for me):

1. In 1P's settings disable the menubar item
2. Restart 1P
3. The shortcut doesn't work anymore
4. Enable menubar item
5. The shortcut starts working
6. Disable the menubar item
7. (Without restarting) The shortcut still works
8. Restart 1P
9. The shortcut doesn't work anymore
10. Rinse and repeat

andrew.l_1P

Hi @Kentzo,

Thanks for the update and doing that additional testing. I suspect this is related to how 1Password does (or doesn't) run in the background without the menu bar icon. I can't make any promises but we are tracking feedback to improve this in the future and I've added your voice.

In the meantime, I recommend keeping 1Password in the menu bar to ensure the most consistent experience. Let me know if you have any questions. 🙂

ref: dev/core/core#9557