why does my license no longer work? [1Password 7 is retired]
When 1password 7 is opened and a saved item link is hit, a message about subscriptions comes up and the link does not work.
1Password Version: 7.9.6
Extension Version: Not Provided
OS Version: Mac OS 11.0
Browser:_ safari
Referrer: forum-search:license no longer works (v7.9.6)
Comments
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Hi @fghij
Welcome to the 1Password Support Community.
1Password 8 is now available. 1Password 7 has been retired, and is no longer receiving updates. You can read more about the support available for previous versions here:
Previous version support information
Our migrations team would be happy to go over your upgrade options with you. They can be reached via email at
support+tradein@1password.com.I hope that helps!
Ben
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I do not want to upgrade to 8, I want to continue using my 7 license purchased in 2020 from the apple store.
macOS 11.6, safari 15.0.How can I continue using my 7 license.
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Are you by any chance using the Mac App Store version of 1Password 7? That version will only work with a subscription but you can install the website version which is compatible with licenses: Download 1Password 7 for Mac
If that doesn't work, or if you're already using the website version of 1Password 7, then please send an email to
support+tradein@1password.comso that the team can look into this further. 🙂-Dave
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