"1Password was unable to save your two-factor token." on MacOS Ventura 13.1

jce1passwordsupport

I am getting the following error after putting in my two-factor token signing into the desktop application. Attempted workaround: Verified Login, Local Items and System Keychains were all unlocked.

Steps to re-create
1. With 1Password open, Lock 1Password
2. Unlock 1password
3. Fill in the Authentication code
4. Click Verify Code
5. Pop-up with message: 1Password was unable to save your two-factor token.

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1Password Version: 1Password for Mac 8.9.11 (80911019)
Extension Version: n/a
OS Version: MacOS 13.1
Browser:_ n/a
Referrer: forum-search:1password was unable to save your two-factor token

jce1passwordsupport

Restarting my computer fixed the issue.

andrew.l_1P

Appreciate the update, @jce1passwordsupport, I'm glad to hear a restart got things running again!

If you notice anything similar in the future or have any other questions, we're here to help. 🙂

jus10

I'm having the exact same problem, but rebooting isn't fixing the issue. MacOS Monterey 12.6.5

Dave_1P

@jus10

I'm sorry that you're also running into the issue. Can you tell me what version of 1Password you're using? You can find the version by following these steps:

1. Open and unlock 1Password for Mac.
2. Click on 1Password next to the  in the menu bar.
3. Click on About 1Password.

MacOS Monterey 12.6.5

Are you able to upgrade to macOS Ventura 13.3.1? You can find an upgrade guide here: Upgrade to macOS Ventura — Official Apple Support

-Dave

jus10

My iMac is too old to upgrade to Ventura.
1Password for Mac 8.10.6 (81006027)

Dave_1P

@jus10

Thank you for the reply, you're indeed on the latest version of 1Password. So that we can investigate the issue further, I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/685820/#Comment_685820
• Your forum username: jus10
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

jus10

[#XXV-26753-932]

Thank you

GreyM1P

@jus10

I can see your email has landed with the right team, and someone will reply to you as soon as they can. :)