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1password doesn't recognize my email

I purchased my license in 2020, I didn't get a secret code as is a stand alone. The program works on my my laptop and desktop. I had to wipe all my aps from my iphone, reinstalled 1passwork and now I cannot access without the secret code which I have never had. I have tried all the suggestions possible. In addition, when I ask for support, 1password doesn't recognize my email that I used to purchase the program. If I have to purchase a new 1password for my phone, can I connect to my existing 1passport or do I have to start all over?

1Password Version: 1Password 7 Version 7.9.8 (70908000)
Extension Version: Not Provided
OS Version: OS 12.6.1
Browser:_ Chrome
Referrer: forum-search:1password doesn't recognize my email


  • GreyM1PGreyM1P

    Team Member

    Hi there @mln

    Send us an email to [email protected] and let me know the conversation number (in the form [#ABC-12345-123]) that you receive in the auto-reply. I can then route your email to the right team to help. :)

    — Grey

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