System restore: Master Password` not working

brihi51

Hi,
I had to restore a backup, and I have my email, and secret key, but for some reason, my Master Password works to login but not to set up the accounts, so I cannot access my data.

How can I reset the Master Passwords so I can complete the restore?

Best,
-BrianP

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1Password Version: 7.9.8
Extension Version: Not Provided
OS Version: Ventura
Browser:_ Firefox

GreyM1P

Hi there @brihi51

Before recommending any particular course of action, I'd like to ask you to create a diagnostics report from your Mac:

☞ Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

⚠️ Don't post your diagnostics report here.

With your email please include:

• A link to this thread: https://1password.community/discussion/136301/system-restore-master-password-not-working
• Your forum username: brihi51

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)

— Grey

brihi51

Hi Grey,

I appreciate your support.

I figured out a solution to the problem, so I all is good now.

Gratefully,
-BrianP

GreyM1P

@brihi51

Glad to hear everything's OK. If you ever need anything from us at 1Password Support, please do contact us. We'll be here to help. :)