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Forum Discussion
jkane001
3 years agoFrequent Contributor
Reporting biometric auth nearly every use
I have the security settings set to enable fingerprint lock, to never require password, and to auto-lock after 8 hours. And yet, nearly every time I go to a site or an app that needs a password, after I select the site from the gboard suggestions, 1Password requires I auth with my fingerprint. If I do 2 in rapid succession, it usually doesn't require it on the second use, but within a few minutes, it's back to asking.
1Password Version: 8.9.12
Extension Version: Not Provided
OS Version: Android 13
Browser:_ Chrome
16 Replies
- 1P_Timothy
Community Manager
Hi jkane001, you can find the guide linked in my post above or follow these steps to create a diagnostics report from your Android device:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Help > “Send diagnostics”.
4. Add a link to this thread and your username before sending the message.Let me know if you run into any issues there!
- jkane001Frequent Contributor
Sure - but how do I generate the diagnostic report?
- 1P_Timothy
Community Manager
Thanks for confirming that jkane001. We've heard a handful of reports with similar locking behavior but have not been able to consistently reproduce this. I've gone ahead and updated the issue with the notes here as we continue to track and investigate. If you'd like to send in a diagnostics report, it may include some helpful information. You can wait for an unexpected lock then create a diagnostics report from your Android device:
Sending Diagnostics Reports (Android)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread:
https://1password.community/discussion/136326/reporting-biometric-auth-nearly-every-use
- Your forum username:
jkane001
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
- A link to this thread:
- jkane001Frequent Contributor
Will try that.
I don't use either "saver" option on my device (other than at 15% battery, but that's rare I hit that threshold)
- 1P_Timothy
Community Manager
jkane001, if you're just seeing the "Open 1Password" prompt, you may need to reset Autofill suggestions. You can do so by tapping Show filling suggestions off then on from Settings > Autofill.
We previously looked at battery optimization for 1Password specifically, do you use the "Battery Saver" option from device settings > Battery or "Data saver" under Network and Internet?
- jkane001Frequent Contributor
Thanks - I have that beta, but unfortunately, all I get on websites now is "open 1Password," and no actual suggestions (with it set to use the keyboard suggestion bar).
For the auth requests, it's any way i log in first, within an hour or so, it's making me login again
- 1P_Timothy
Community Manager
Hi jkane001, a fix for the keyboard issue I mentioned has been included with the recent beta and should be included in upcoming production releases as well.
In regards to the 1Password locking before the set period, do you recall if you unlocked 1Password through an Autofill prompt or by opening the app?
- jkane001Frequent Contributor
Unlocked 1Password Android app manually @ 3pm. Settings are: Auto-Lock on Exit after 8 hours.
2 hours later, opened 1Password app, and was required to auth again.
- jkane001Frequent Contributor
So I wonder, if I disable the number strip in Gboard, will that change how well 1Pass works with it.
As for the second question, I can experiment and let you know.
- 1P_Timothy
Community Manager
Hi jkane001, thanks for following up with me.
In regards to setting prompts below fields, yes it appears that some on-screen keyboards (including Gboard) give priority to the number strip in some scenarios. We're looking into solutions from our end but setting prompts below fields helps to bypass the keyboard for the time being.
For the repeated unlock requests, is there any change in behavior if you unlock the app directly rather than through an Autofill prompt?
Thanks for sharing your results Brrry! I'm glad to hear Auto-Lock is working as expected on your Pixel.