Forum Discussion

Former Member's avatar
Former Member
3 years ago

1Password erroring out scanning QR code

I use the QR code scanning feature fine on multiple sites, just not one site (http://www.airwallex.com). I have the diagnostic file if needed. Any to help?

1Password Version: 8.9.11
Extension Version: 2.5.1
OS Version: macOS 13.1
Browser:_ Chrome

macos

1 Reply

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @andrek,

    Sorry to hear QR code scanning isn't working as expected for this specific site. If you haven't already, you should be able to use a code instead to set up a one-time password within 1Password instead.

    Feel free to send that diagnostic report to support+forum@1password.com with a link to this thread and we can take a look to see if there's something going on on our end. It may also be helpful to include a screenshot of your screens while 1Password is looking for the QR code, but be mindful to obscure any personal information.

    Let me know if you have any questions. 🙂