cannot upload CSV because don't see my name

JCarlin
JCarlin
Community Member
in Mac

I'm try to migrate my data from LastPass to 1Password. I'm on a Mac using safari. All the software is the latest.

I've downloaded the passwords from LastPass.

I'm trying to do step 2 (https://support.1password.com/import-lastpass).

The instructions are to sign in and click on your name, then select import.

However, I never see my name, so I can't click on it and hence cannot select import.

It seems that I'm always signed in.

How do I proceed?

1Password Version: 2.4.1
Extension Version: Not Provided
OS Version: 12.6.1
Browser:_ Safari
Referrer: forum-search:upload CSV

Comments

  • MrC
    MrC
    Volunteer Moderator

    @JCarlin

    Do you see it here?

  • Kester.D_1P
    Kester.D_1P

    Hi @JCarlin 👋🏻

    Sorry to hear you've had some trouble with this. The steps in the support guide are for importing your data via 1Password.com, in your browser, rather than the through the 1Password app.

    You can sign in here to get started: 1Password.com

    If you're still having trouble, we can provide more detailed support over email. You can send us an email to support+forum@1password.com you'll get an auto-reply from BitBot which contains a conversation number. That'll look like [#ABC-12345-123]. Post that number here and I'll make sure your message reaches the right team.

This discussion has been closed.