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problems setting up 1 password for a family member using a family account

docsteviecdocsteviec
Community Member

I have a family account and my wife wants to set up her 1password but all of her passwords appear in my account. Can she set up a seperate value that I can't see?


1Password Version: 1Password for Mac 8.9.11
Extension Version: 80911019, on PRODUCTION channel
OS Version: macOS 12.4
Browser:_ safari
Referrer: forum-search:problems setting up 1 password for a family member using a family account

Comments

  • DenalBDenalB
    Community Member

    Hi @docsteviec !

    Maybe you should take a look at the support page. There you could find the following, that should help a lot in your case:
    Get started with 1Password Families

    As you can read, everyone who joins your family account gets a Private vault where they can store all their personal passwords and other information. I think your wife has to select her Private vault to save her entries in. Maybe she used the Shared vault for her entries?

  • docsteviecdocsteviec
    Community Member

    That a Denal - I will check with her and hope that is it is a simple as that - she has already had 14 back-and-forth emails with Technical Support to no avail but sometimes the obvious things are missed out. I appreciate the rapid feedback. Best wishes. Steve

  • DenalBDenalB
    Community Member

    Good luck! 👍

  • Dave_1PDave_1P

    Team Member

    @docsteviec

    I just wanted to follow up here to see if you needed any more help. Were you and your wife able to get everything working? 🙂

    -Dave

  • docsteviecdocsteviec
    Community Member

    Thanks for the follow up.

    It took the and lots of back and forth with technical support but in the end she got it sorted and its not working fine.

    Best wishes

    Steve

  • ag_tommyag_tommy

    Team Member

    Sounds good. Have a great evening.

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