Bug Report - Crashing in Safe Mode

coolaj23

When using the 1Password desktop app in macOS Ventura in Mac Safe Mode, minimizing 1Password causes the whole computer to freeze and crash. Eventually the computer automatically reboots. I reproduced this crash 3 times, where minimizing the 1P app causes a crash. Other 1P app interactions didn't appear to cause any issues. This is on a 13-inch Intel MacBook Pro w/ 4 TB3 ports and 16 gb RAM (2017) - Model Identifier: MacBookPro14,2.

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1Password Version: 8.9.11
Extension Version: N/A
OS Version: macOS 13.1
Browser:_ N/A

Dave_1P

Hello @coolaj23! 👋

I'm sorry that the 1Password app is crashing on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/136789/bug-report-crashing-in-safe-mode
• Your forum username: coolaj23
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

coolaj23

Hello @Dave_1P, I submitted an email with the requested info. Here is the support ID: [#JXD-58734-973]
Thank you!

ag_tommy

@coolaj23

I was able to locate your report. We will get back to you as soon as possible.

ref: JXD-58734-973