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Forum Discussion
Cannot unlock after Time Machine restore to a new MacBook
I did a TM restore of my current MacBook to my new one, and I cannot unlock 1Password application. I am 100% certain the password is correct (I can see it).
1Password Version: 8.9.12
Extension Version: Not Provided
OS Version: macOS 13.1
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=can't%20open%201password%20on%20new%20Mac%20after%20Time%20Machine%20restore
3 Replies
- 1P_Dave
Moderator
@1passwordthug
Thank you for posting the Support ID! Your ticket is with the right team and one of my colleagues will send you a reply over email as soon as possible. 🙂
-Dave
ref: GPY-44482-335
- 1P_Dave
Hello @1passwordthug!
I'm sorry that you're unable to unlock 1Password after restoring from a Time Machine backup. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/136808/cannot-unlock-after-time-machine-restore-to-a-new-macbook
- Your forum username:
1Passwordthug - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
