Mergeng Vaults

Denny Stein

I have a 1P account with 2 vaults: Primary and Personal I want to merge them and have only Primary

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:I have a 1P account with 2 vaults: Primary and Personal I want to merge them and have only Primary

Dave_1P

Hello @Denny Stein! 👋

A "Primary" vault is usually an older standalone vault that isn't part of your 1Password account. Do you see the Primary vault when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

If you don't see the Primary vault on 1Password.com then you can migrate the items that are in the Primary vault to your Personal vault by following this guide: Migrate your existing 1Password data from standalone vaults to a 1Password account

If you do see the Primary vault on 1Password.com or run into any issues then let me know. 🙂

-Dave

Denny Stein

I do see the Primary vault in my browser version of 1P. It says ON ICLOUD and the Primary Vault is under that.

All this about the Primary Vault not being part of my 1P account sounds really strange to me.

Dave_1P

@Denny Stein

Hmm that doesn't sound right. 🤔

I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-Dave

Denny Stein

[#KCC-73162-941]

Thanks

Dave_1P

@Denny Stein

Thank you for the Support ID. I've located your ticket and have moved it to the correct team. One of my colleagues will send you a new reply as soon as possible. Thank you for your patience.

-Dave

ref: ATH-67784-147