Mac mouse locked
My friend and I have both moved from LastPass to 1Password over the past week. My transition (MacBook Pro 2021) was relatively painless, my friend has hit problems (iMac 24" M1 chip).
Her mouse is completely locked up and there seem to be links with 1PW 7 (she has also updated to iPW8 but it sounds as if the 7 version has not gone to a zip file). I have suggested all the usual stuff like rebooting (also with command control PR) with no luck. Since she cannot select anything in any menu we are sort of stuck.
We live in the remote French countryside so no techie help to hand. I am going across tomorrow with my Mac and wondered if I tethered hers and manually put 1PW7 in the bin that might unblock things. What do you think?
Any other suggestions very welcome!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: macOS 13.0.1.
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Comments
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Hello @FRA! 👋
I'm sorry that your friend's mouse isn't working. Can you clarify a little further as to why you think that 1Password is involved with the issue? If you force quit 1Password then does the issue continue: How to force an app to quit on your Mac - Apple Support
If your friend boots her Mac into Safe Mode then does the mouse work there? You can find safe mode instructions here: Start up your Mac in safe mode - Apple Support (CA)
I look forward to hearing from you. 🙂
-Dave
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Hello Dave
Thank you so much for this prompt and sympathetic response. More evidence that the 1Password team is VERY user friendly and supportive.
My friend said she had just finished installing 1PW 8, went out (without shutting down her Mac), and when she came back the mouse was not functioning. When she rebooted there was a system message that 1Password items had been added in the background.
Circumstantial evidence, I know, but everything was working perfectly until she installed 1Password 8.
Good point about Safe Mode, which I should have thought of checking. I am trying to contact her to talk her through doing this and will keep you posted.0 -
Force quitting and safe mode did not work, but I went over with a mouse with a cable and that worked! One could argue that this was simply a Mac mouse glitch, but so odd that it happened immediately after installing 1PW 8.
At any rate, problem over (fingers crossed) and many thanks for the 1PW team support0
