Opening Issues on iPad

GeorgiaJ
GeorgiaJ
Community Member
in iOS

Intermittently I cannot open 1Password on my iPad. The iOS is up to date but when I use touch ID to open 1Password 4 times out of 5 it closes. The other time it opens fine with all features available. Updated the iOS last weekend and this is my first use of 1Password since then

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @GeorgiaJ! 👋

    I'm sorry that 1Password is intermittently not opening on your iPad. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

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