1Password on Mastodon

"Offline: Changes won't appear..."

bryanschmiedelerbryanschmiedeler
Community Member
edited January 17 in Mac

I get the message above about every time I open 1Password. I will click reconnect and sometimes. it does reconnect and sometimes it doesn't. Eventually it will reconnect, but it is an annoyance.

I am running MalwareBytes. Perhaps that is interfering with something?

Thank you very much,

Bryan

1Password Version: 8.9.13
Extension Version: Not Provided
OS Version: 13.2
Browser:_ Safari

Comments

  • Dave_1PDave_1P

    Team Member

    Hello @bryanschmiedeler! 👋

    I'm sorry to hear that 1Password is having trouble connecting on your Mac. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • bryanschmiedelerbryanschmiedeler
    Community Member

    Done.

    Support ID: #UZG-54912-775

    Thanks

  • Dave_1PDave_1P

    Team Member

    @bryanschmiedeler

    Thank you for posting the Support ID. I've located your ticket and one of my colleagues will take a look and reply as soon as possible. To prevent duplication of effort I'm closing this thread. 🙂

    -Dave

    ref: UZG-54912-775

This discussion has been closed.