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Forum Discussion
Individual Mac users with individual vault passwords
I purchased a new Mac and abandoned an older Mac. We have two OSx users. We have two vaults, plus family and/or shared vaults. We have a Families account. While re-initiating 1Password on the new Mac my wife's personal vault password will not work. My password, the master I would guess, is the only one that works and opens as the "Family" account. I am trying to configure 1Password to work on my wife's devices and OSx account with her vault password. I'm unable to find any method to make her vault primary on opening. I attempting scanning your forums and could not find anything that specifically assisted me. Regrets.
1Password Version: 8.9.13
Extension Version: Not Provided
OS Version: Ventura 13.1
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=Mac%20individual%20user
3 Replies
- 1P_Tommy
Moderator
@Chris3M
Thank you. I've made sure the report went to the correct place. Someone will be with you as soon as possible.
ref: DZL-73495-998
1p_jac1Password Team
Hi @Chris3M
I'm sorry to hear that your wife is experiencing this trouble signing in to 1Password on the new Mac. I may have an idea of what's causing this trouble with 1Password on your wife's Mac user account, and I'd like to ask you to create a diagnostics report from your Mac on your wife's user account to take a closer look:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/137017/individual-mac-users-with-individual-vault-passwords#latest
- Your forum username:
Chris3M
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
