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How to Sync

I am a new user coming from Lastpass. When I enter a new login sometimes it takes hours before its synced between desktop/browser/mobile apps. How do I manually initialize a sync


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Comments

  • EkalbEkalb
    Community Member
    edited January 22

    Any changes you make on one device are immediately available everywhere else.
    This including in the extensions of browsers.
    You can read this: https://support.1password.com/sync/
    If you do not change any data, synchronization is unnecessary.

  • Tertius3Tertius3
    Community Member

    There is no manual sync button. I'm not missing either. For me, sync always appeared to be instant.

    If it takes longer time for you, you have connectivity issues (wifi or internet). I guess 1Password will restart syncing on its own as soon as connectivity issues are gone, so what you need to do is checking and restoring your wifi and internet connectivity if you observe sync issues.

    A quick test on my side suggested that restarting the app after restoring network connectivity will actively initiate a successful sync.

  • EkalbEkalb
    Community Member

    At startup, after unlocking, the synchronization is done since the program must check if there have been any modifications. So there is a comparison between the file on the device and the one on the 1Password servers.

  • DougCommunityDougCommunity
    Community Member

    I am having the exact same problem as mmitch2k. I updated a password for a website on the app on my iMac. Ten minutes later I log on to my Windows PC. I go to log into the same website from my PC and the login failed. It turns out the password on my Chrome browser extension being used was my old password. I checked the app on the same Windows computer and it has the updated password so that I can copy and paste the password and get logged-on, but then check the Chrome browser extension and it still has the old password. No problem for me to do the workaround, but for my wife who I am trying to convince that we need to use strong passwords and a password manager, it is going to be a hard sell if things like this happen.

  • ikjadoonikjadoon
    Community Member

    I've been working through the exact same problem with 1Password for a few weeks, with no resolution. However, the logs are seemingly helping 1Password get to the bottom of this genuinely-app-breaking bug.

    Could I ask @mmitch2k and @DougCommunity to send your support logs via email to 1Password support, whenever you had a chance? Here are the official instructions: https://support.1password.com/diagnostics/

    We've had it sporadically on a Chromebook, an iPhone XR, and an M1 Macbook Air (all on our home network, using a Synology RT2600ac router).

    Changing passwords feels like Russian roulette now. Luckily, password history saves us, but we've reset some passwords 3x-4x before we realized 1Password had stopped syncing hours ago.

  • mmitch2kmmitch2k
    Community Member

    @ikjadoon will do once it happens again. finally synced after a few days.

  • ag_tommyag_tommy

    Team Member

    Sounds good mmitch2k My colleagues in email support are always willing to help.

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