Passwords saving and updating other devices

Community Member

It seems that any password changes made on my iPhone don’t update 1password on my Mac and Mac chrome web.


  • Hello @imdanrichards! 👋

    I'm sorry to hear that you're not seeing the same items on both your iPhone and your Mac. So that I can better understand how you're using 1Password can you tell me the following:

    Question 1: If you have a 1Password account then do you see all of your items when you log in to your 1Password account on (in the browser, not the app)?
    Question 2: Do you see a "Primary" standalone vault on any of your devices?

    I look forward to hearing from you. 🙂


  • imdanrichards
    Community Member

    Hi Dave, I do, but on my Mac, I don’t see any of the updated changes I made to my passwords when using my phone to make the changes.

    For example. I changed the password to my yahoo account using my phone and added a 1password generator.

    When logging into yahoo using my laptop, the password on my computer isn’t updated. Let me know if that makes sense. Thanks for your help.


  • @imdanrichards

    Thank you for the reply. I'd like to ask you to create a diagnostics report from your iPhone:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to [email protected].

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • mylackey
    Community Member

    I am having the same issue. I'll change a password in Chrome and 1Password will ask if I want to save it and I'll click yes. Some passwords get saved but some seem to revert back to the previous password. I have 1Password on multiple devices. Is there some sort of sync issue?

  • @mylackey

    Not that I am aware of. Please send us a diagnostics report. Thank you kindly.

    How to send a 1Password diagnostics report

    A link to this thread:
    Your forum username: mylackey

This discussion has been closed.