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Do not receive auto-reply email

Community Member

I received no reply or auto-reply email w/the ticket # after sending emails to

I sent an email about "Inquiry about Promotions for 1Password Family Plan" to ten days ago. A customer support named Zoe replied and asked me to provide the invoice of my current password manager. After I offered my invoice, I did not hear back.

I kept sending emails to and replying to the original email thread for the past few days but got no response, even not the auto-reply email.

1Password Version: Not Provided
Extension Version: Not Provided
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Browser:_ Not Provided


  • Hi @chenyh64

    You'll only receive an auto-reply to your first email to us. All your messages after that are handled by us humans. :)

    I can see you've sent us several messages lately. This can sometimes have the effect of pushing you to the back of the queue, because the team work from oldest to newest.

    I've asked the team to follow up with you as soon as they can. Thanks for your patience.

    — Grey

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