New password change. Edge Extension not updating

johnathanz
johnathanz
Community Member
edited February 2023 in 1Password in the Browser

Updated the password in 1Password Mac app. Checked online, update is there.

Old password is still there in MS Edge Browser extension.

I also have a shared Vault with my wife. When she updates her Vault with a new password, it's also not reflected in my browser extension.

Coming from LastPass which has a "manual refresh" in the browser extension which forces sync.

Workaround: lock 1P Edge Extension. Then unlock (basically login again, which forces a fetch I think).

Workaround will fix update both use cases:

  • me updating password in 1P Mac App. Lock Edge Extension. Login again. Password updated.

OR

  • Wife update password in Shared Vault. I lock Edge Extension. Login again. Password updated.

Mac OSX: 12.6.2 (21G320)
Edge: Version 109.0.1518.52 (Official build) (x86_64)
Edge 1Password Extension: v2.6.0

Similar to this thread for Safari extension: https://1password.community/discussion/133299/safari-extension-not-updating-syncing-after-edits-in-desktop-app-v-8-8-0

1Password Version: 2.6.0
Extension Version: Not Provided
OS Version: 12.6.2 (21G320)
Browser:_ Edge Version 109.0.1518.52 (Official build) (x86_6

Comments

  • steph.giles
    steph.giles

    Hey @johnathanz,

    I'm sorry for the trouble you are having with 1Password in your browser syncing with changes you have made in the app. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • johnathanz
    johnathanz
    Community Member

    Hi Steph

    Thanks for the reply. I've been tweaking some of the 1P security settings.

    I suspect what was happening is 1P default security setting was timing out the browser extension. So updates to the 1P website is not reflected in the browser extension.

    So now I have it set to timeout in 8 hours, and no longer noticing the issue.

    Thanks
    Johnathan

  • steph.giles
    steph.giles

    @johnathanz,

    Thank you for the update, please let us know if there is anything else we can help with at all!

This discussion has been closed.