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My worst online service experience

balu100
balu100
Community Member
edited February 2023 in Memberships

Hey,

I'm not even sure where to start.

I wanted to try out a new password manager for my company, so I registered and added my cc, saying I can remove it later.
After that, I had a lengthy call, so it auto-logged out of my account, and I was stranded without my password.
Next, I wanted to reset my password, but I did not receive anything.
These things can happen, I requested a few more times, waited, and requested again, but nothing came.
I started to be a bit worried about my cc getting charged without even using the product, so I wrote a support ticket.
After 2 days no email from the staff.
I wanted to test out if it was an issue with my email address, so I did a password reset request from 1password.eu, and it worked surprisingly(it did not work on the 1password.com).
With my new findings, I wrote an email from my Gmail email and got a response that I can only do anything if I message them via the Hotmail email.
I tried but that did not work, so I wrote back on my Gmail. I have all the information on the account, can we do something?
Radio silence, I was fed up so I contacted the Microsoft support team and they assured me this is a 1password issue because they see it as "sent without an issue"
I wrote back from my Gmail address but received the usual radio silence again.

I hope a team member reads this and has something that would help resolve the issue.

Also, I'm currently registered(community) with my Hotmail address so if this is enough proof please cancel my subscription(as well as a refund) and delete my account.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

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