Forum Discussion

Former Member's avatar
Former Member
3 years ago

I cannot get my passwords from LastPass

If I ask the app to import, I get the 'can't import due to circumstances ...'

If I download a csv from lastpass, I get 'might be the wrong format'

1Password Version: 8.9.15
Extension Version: Not Provided
OS Version: macos 12.6
Browser:_ Not Provided

macos

1 Reply

  • 1p_jac's avatar
    1p_jac
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @karenlouisemackenzie

    I'm sorry to hear that you've run into this issue with the LastPass importer in the 1Password app. So that we can cross-check the errors you received with the development team, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!