My mobile app isn't auto filling anymore

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gmscarfino
gmscarfino
Community Member
edited February 2023 in Android

My mobile app (android), stopped autofilling. I can see all the logins on when I open the actual 1password app, so I know they are still there. Then I try to "copy" feature, not that I would want to togle back and forth all the time, but that doesn't work either. It will only allow me to paste my password into the user name spot. 1password isn't working on my phone at all. It's as if it's not even there.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

Comments

  • ag_audrey
    ag_audrey
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    Hey @gmscarfino, thanks for reaching out to us!

    To start, can you please confirm whether you have Autofill enabled:
    1. Open and unlock 1Password for Android.
    2. Tap the account or collection icon on the top right.
    3. Tap Settings > Autofill.

    If Autofill is enabled, then can you try to change an Autofill setting:
    1, On the same Autofill page, set Display Autofill prompts to Below the fields they relate to.

    If that doesn't work either, can you provide some example sites or apps that aren't filling? This will allow me to test them on my end before reporting anything to our development team.

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